At SAMZOFAR, we are committed to providing prompt, reliable, and professional on-site services to our esteemed customers for both in-warranty and out-of-warranty products.
For products covered under warranty, we offer completely free on-site service for three hundred and sixty-five days, or one year, provided the warranty terms have not been voided.
Customers simply need to install the SAMZOFAR Service Application on their mobile phones. Using the application, they can easily submit service or installation requests without calling customer care or visiting any service centre.
Once a customer registers a request through the application, it is automatically assigned to the nearest available SAMZOFAR service engineer. The assigned engineer immediately receives a notification on their mobile device, contacts the customer to confirm the address, and schedules the visit. After reaching the customer's location, the engineer resolves the issue quickly and professionally.
To ensure timely service, our service managers monitor every request on a daily basis and ensure that all cases are completed within the defined Turnaround Time, or TAT.
At SAMZOFAR, we firmly believe that no business can grow without delivering an outstanding customer experience. That is why customer satisfaction remains at the heart of everything we do.
Our team consists of experienced, passionate, talented, and highly professional individuals who are always ready to assist customers with dedication and care. We believe that every customer is valuable, and our commitment to quality service reflects this belief.
SAMZOFAR is a multi-level service provider with its own manufacturing and assembling facilities, supported by a strong nationwide on-site service network across multiple states. We operate our own Level 4 service network along with Authorized Service Partners, or ASP, across numerous PIN codes, ensuring a transparent and efficient service process.
In addition to providing technical support, our service engineers and Field Officers also participate in direct Business-to-Customer, or B2C, sales. They visit homes, shops, and businesses to promote and sell SAMZOFAR products while earning both salaries and performance-based incentives.
To ensure the smooth supply of products and spare parts, SAMZOFAR appoints one Authorized Service Partner for each local PIN code. The responsibility of the ASP is to manage inventory and supply materials to our field teams. ASP do not provide customer service directly and do not sell products in the market.
Each ASP deposits a refundable, interest-free security amount, based on which the company supplies goods and spare parts. The ASP maintains proper inventory records and issues materials to our service engineers and Field Officers as required.
At the end of each working day, our field teams either deposit the amount collected from customers or return any unused materials to the respective ASP, ensuring complete transparency and accountability.
At SAMZOFAR, we continue to build trust through quality products, reliable service, and an unwavering commitment to customer satisfaction.
SAMZOFAR — Delivering Excellence, One Service at a Time.
